BSW - Band 2 Receptionist - Salisbury

Main Purpose of the Job:

• To receive patients attending hospital outpatient clinics using computerised patient

administration system (Lorenzo ), negotiating appointments and making sure all outcomes are complete.

• Preparation of Medical Records case notes prior to clinic, ensuring an effective day to day running of reception
• Maintaining a high standard of data quality input in order to capture accurate information, which enables strategic analysis of the overall activity of the trust.
• Checking pegboards regularly and outcoming clinics promptly.
• To work independently, prioritising and managing own workload quickly and accurately, responding to the needs of the department.
• To have a flexible approach to working, providing cross cover for other reception areas when necessary and support for other admin teams including central booking
• Patient/Client Care – contact with patients and their family members face to face and by telephone, offering non-clinical advice.
• Responsibility for Information Resources – use of hospital patient information system(s) to complete day to day tasks.
• Financial and Physical Resources – use of shared computer terminals and printer.
• Human Resources – liaising directly with Consultants, junior medical staff, nursing teams and other multi-disciplinary professionals. 

Key Tasks

• Scan medical records case notes entering the Department into the Patient Administration System. Prepare case notes for the clinic, check and date history sheets making sure there are sufficient labels. Following clinic, scan out case notes to the required destinations.
• Locate, when necessary, medical records case notes and x-rays for last minute appointments.
• Receive patients on arrival at the clinic, check the demographic details with the patient and update the Patient Administration System (PAS)
• On departure of the patient from clinic, enter the outpatient procedure code and book the follow up appointment in appropriate clinic, add the patient to the inpatient waiting list or discharge depending on outcome.
• Arrange hospital transport for patients if authorised on medical grounds.
• Ensure all private patients are recorded correctly on PAS and the appropriate documentation sent to the Finance Department.
• At the end of the days clinics, all outcomes of patients should be recorded on PAS. Find outcomes of those patients not returning to reception and follow through ‘did not attends’ who should be referred back to the GP, unless the consultant instructs otherwise.
• Give guidance to patients, answering all queries in a kind and caring manner and give all necessary directions.
• Reschedule clinics when instructed to cancel sessions, e.g. annual leave, study leave and sickness, telephoning patients if at very short notice.
• Deal with telephone enquiries, cancelling and changing patient appointments.
• Undertake all other necessary clerical duties associated with the work on reception.
• Maintaining accurate electronic records ensuring that data entered is complete and of sufficient detail.

Personal Tasks to include:

• To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake mandatory annual training/updates in infection prevention and control.
• To safeguard and promote the welfare of children and young people in compliance with Trust and staff responsibilities under Section 11 of The Children Act 2004: to follow Trust safeguarding children and child protection policies and guidelines and undertake appropriate mandatory training and updates in safeguarding children/child protection.
• By following Trust policies in relation to safeguarding Adults, staff will ensure that they work with other agencies to protect all adults from abuse at any time.
• To respect and value the diversity of our patients, their relatives, carers and staff by committing to address the needs and expectations of the diverse communities we serve to provide high quality care, and strive to make best use of talents and experience from our diverse workforce
• To be involved in personal development through the Individual Performance Review (IPR) yearly.

To be responsible for completion of mandatory training

Necessary Skills/experience:

• English and Maths GCSE Grade C or above (or relevant qualification)
• Experience of working as part of a reception team within a health care environment
• Computer literacy with experience of using Microsoft packages to include excel spreadsheets
• Excellent communication skills in person and on the telephone
• Ability to deal with sensitive issues with staff, patients and their relatives
• Ability to plan, organise and manage own workload
• Ability use and work on own initiative as well as a member of a team
• Understanding of the need for confidentiality in the workplace
• Flexible approach to working
• Ability to access shelves up to 2.5 metres to retrieve case notes
• Ability to move quantities of case note folders around the site

Patient Facing: Yes

Bank Partners is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.